fenarivolux operates as a financial communication skills platform based in Australia. We're committed to helping professionals develop better communication abilities within financial contexts. This privacy policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Our Details:
Watson Technology Park, 49 Phillip Ave, Canberra ACT 2602, Australia
Phone: +61865581207
Email: info@fenarivolux.sbs

We collect different types of information depending on how you interact with our platform. Sometimes you provide information directly, other times we collect it automatically as you use our services.

We don't collect sensitive information unless specifically required for our services and with your explicit consent. All collection happens transparently - you'll always know what we're gathering and why.

Your information helps us provide better services and improve your learning experience. We use collected data for several key purposes, always ensuring it aligns with the reason you provided it initially.

Primary Uses:

We process your personal information to deliver our financial communication training programs, track your learning progress, and provide personalised recommendations. This includes sending you course materials, progress updates, and relevant educational content that matches your professional development goals.

Communication and Support:

Your contact details allow us to respond to inquiries, provide technical support, and send important updates about our services. We'll also use this information to notify you about new courses or features that align with your interests.

Platform Improvement:

Usage data helps us understand how people interact with our platform, identify areas for improvement, and develop new features. This analysis happens at an aggregate level to maintain your privacy while helping us serve everyone better.

We don't sell your personal information to anyone. However, we do work with trusted service providers to deliver our platform effectively. Here's who might have access to your data and under what circumstances.

All third-party partners must meet our privacy and security standards. We ensure they only access information necessary for their specific services and are bound by confidentiality agreements.

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights - just contact us using the details provided below.

How to Exercise Your Rights:

Send us an email at info@fenarivolux.sbs with your request. We'll verify your identity and respond within 30 days. Most requests are handled free of charge, though we may charge reasonable fees for complex or repeated requests.

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorised access, alteration, or destruction.

Technical Safeguards:

All data transmissions use SSL encryption, and we store information on secure servers with regular security updates. Access controls ensure only authorised personnel can view your information, and we monitor systems continuously for potential security issues.

Organisational Measures:

Our team receives regular privacy training, and we maintain strict internal policies about data handling. We conduct regular security audits and work with cybersecurity experts to identify and address potential vulnerabilities.

While we implement robust security measures, no system is completely immune to threats. We'll notify you promptly if any security incident affects your personal information, along with steps we're taking to address the situation.

We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account Information: Retained while your account remains active, plus up to 7 years after closure for legal and business purposes.

Learning Data: Course progress and completion records are kept for 5 years to support transcript requests and continuing education requirements.

Communication Records: Support conversations and feedback are retained for 3 years to improve our services and resolve any issues.

Technical Logs: Server logs and usage data are automatically deleted after 2 years unless needed for security investigations.

When you request data deletion, we'll remove your information within 30 days unless legal obligations require longer retention. Some information may remain in backup systems for up to 90 days before complete removal.

While we primarily operate within Australia, some of our service providers are located overseas. Your information may be transferred to and processed in countries including the United States, Singapore, and European Union member states.

We ensure international transfers meet Australian privacy standards by working only with providers in countries with adequate privacy protections or by implementing additional safeguards like standard contractual clauses.

Before transferring your data internationally, we assess the privacy laws and practices of the destination country. You can request specific details about where your information is processed by contacting our privacy team.

Our platform uses cookies and similar technologies to enhance your experience and gather usage insights. Most cookies are essential for the platform to function properly, while others help us understand how people use our services.

Essential Cookies: Required for login functionality, course progress tracking, and security features. These cannot be disabled without affecting platform functionality.

Analytics Cookies: Help us understand user behaviour and improve our services. These can be disabled through your browser settings without affecting core functionality.

Preference Cookies: Remember your settings and customisation choices to provide a personalised experience across sessions.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We provide clear information about cookie usage when you first visit our site.

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our platform.

Minor updates, such as contact detail changes or clarifications, will be posted directly to this page with an updated "last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with policy changes, you can close your account before the changes take effect. Continued use of our services after policy updates indicates acceptance of the new terms.